If customers would like to be able to set the priorities for their tickets, but are not able or willing to submit tickets via the support portal, the following character strings can be included in their email submission. Please take note the character strings need to be provided in the initial email submitting the ticket.
| Text to include in initial email | Ticket Priority |
| email-priority-urgent | Urgent |
| email-priority-high | High |
| email-priority-normal | Normal |
| email-priority-low | Low |
Articles in this section
- How does the “Ask AI” button work?
- Vonage API Solutions
- How can I access my Support tickets?
- How to Access the Live Chat with Support Agent
- Vonage API Support Incident Handling
- Vonage API Services Support Packs
- How to check information about historical incidents
- Managing your Service Status Notifications (Status Page)
- Unsubscribing from Service Status Notifications (Status Page)
- Subscribing to new Service Status Notifications (Status Page)