How Customers Can Set Ticket Priority Through Email
If customers would like to be able to set the priorities for their tickets, but are not able or willing to submit tickets via the support portal, the following character strings can be included in their email submission. Please take note the character strings need to be provided in the initial email submitting the ticket.
| Text to include in initial email | Ticket Priority |
| email-priority-urgent | Urgent |
| email-priority-high | High |
| email-priority-normal | Normal |
| email-priority-low | Low |
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