Objective

Configuring Live Chat settings for Jumper.ai.

Applies To

• Jumper
• Live Chat

Procedure

Live Chat Settings lets you configure the following:

• Office Hours
• Away Message
• Message Shortcuts
• Unique Link Welcome Message (if applicable)
• Talk to Support Message

Office Hours

Setup Office hours based on when your agents would be available to respond to customers. Office hours are used to define when the Away Message will be sent to users.

Away Message

Setup the away message that goes to users who request human agents outside of working hours.

Message Shortcuts

Use Message shortcuts to enable your Agents/Brand Advisors to quickly respond to the user with these message shortcuts.

Unique Link Welcome Message

Set up the message with compulsory tags(marked in red) to be sent to user when an agent is requested using Unique Agent Link. When users come to the brand's channel from the agent's unique links, they will be greeted with the welcome message below and then assigned to the respective agent. Tip: This can be used to greet the user, and also display your policy (for example, privacy policy or terms and conditions) that you need to display to your customers before they interact with your brand page.

Talk to Support Message

The following message will be sent to a user when they ask for manual support by clicking Talk to support.