Objective

Using the Jumper Order Management System (OMS) to manage your customers' orders.

Applies To

• Jumper
• Orders

Procedure

All your orders, whether they're product sales or custom payments you've collected can be seen in the Orders > View Orders tab.

In this article, we'll explain more on how to:

• Manage Orders
• Receive e-mail notifications of orders, toggle on and off e-mails
• Mark manual orders as paid
• Trigger order tracking notifications and emails
• Print order confirmations
• Delete canceled orders
• Search orders by order ID

Order Tab

Jumper treats a completed order when

• For Payment Gateways - Jumper receives a confirmation from the Payment Gateway API that the Payment was successful. Failed Payments are not captured as an order in Jumper
• For COD - Orders are marked as a successful order every single time.

This is what your order tab looks like once you have a few orders in.

• The following details are captured in this module.

  
  

  Dimension	Description
  Order Date	Order Date
  ID	Order ID generated by Jumper (Eg. FB0396)
  Ref. Order ID	16 Digit Order ID generated by Jumper
  View Items	Click this to view all the items including GWPs included in the customer’s order
  User Name	Customers’ Full Name
  User Email	Customers’ Email Address
  User Phone Number	Customers’ Mobile Number
  Shipping Address	Customers’ Shipping Address including Address Line 1, Address Line 2, Zip Code, City, State, Country
  Total Amount	Total Amount of the order
  View Breakdown	Breakdown of the Total Amount (including Subtotal, Discount, Shipping & Tax)
  Paid Via	Mentions the Payment Method chose by Customer while completing the order. COD orders will show with either a red cross or a green tick depending on whether the “Mark as paid” option has been clicked or not. For all online payments made via the connected payment gateways, the Paid Via column will show with a green tick always.
  Mark as Paid button	Use this button to mark the COD orders as Paid once you have fulfilled the order. Note: THIS IS AN IMPORTANT STEP and can affect your Analytics if not maintained.
  Created by	When an order is created by an Agent, the Created By section shows the name of the Agent who created the order for propper attribution.
  Agent ID	When an order is created by an Agent, the Created By section shows the name of the Agent who created the order for propper attribution.
  Remarks	You can use this to add remarks such as Gift Wrapping required or any personalization required by the user. You can use it to add comments to the order as well. (Eg. Order Cancelled or Refund Initiated)
  Shipping Type	Based on your Shipping Settings, it will pick the name of the Shipping Applicable or chosen by the End Consumer.
  Ship Now button	Use this button to send a notification to the customer when you have shipped the order. You can include Tracking link and Tracking ID/Tracking Number while notifying the customer. This triggers an automated notification in the channel used by the customer to place an order alongside a Shipment Confirmation email. If you want to bulk update the Shipment Confirmation, use the “Bulk Update Tracking Link” button. Note: THIS IS AN IMPORTANT STEP and we recommend you to maintain it.
  Resend Order Confirmation Email	Use this button to resend the order confirmation email to a customer or if the user requests the information again.
  Print Order Receipt	You can use this to Print out an Order Receipt for your backend Fulfilment and Warehousing Operations.
  Delete Order	Use this option carefully to delete the order if needed. Note: Deleting the order requires you to confirm the deletion and can not be reversed.

  
  
  

  You can utilize the “Date Range” filters or “Search by Collect Location” filters to filter your order.

  
  
  

  You can also search for specific orders using the “Search with Order ID” option. Key in the Order ID (refer the table above) and hit enter to search for a specific order.

  
  

  To learn more about “Bulk update of Tracking Links” click here.
  
  

  Additionally, you can “Export Orders into a CSV”. Learn more by clicking here.