Symptom

I am not receiving WhatsApp inbound messages to the URL configured in my Application.

Applies To

• Messages API
• Dispatch API
• Webhook URL
• Application
• Inbound Messages
• WhatsApp

Resolution

To receive WhatsApp inbound messages on your Application webhook URL you need to link your WhatsApp ID to your Application. Refer to the article Post Go-Live Guide: Start Using WhatsApp on how to link WhatsApp ID to your Application.

Cause

If the WhatsApp ID is not linked to the Application then the inbound messages would be sent to the URL configured in your Account API key and if no webhook URL is configured at the account level then you won't be receiving any inbound messages.

Additional Information

For more information, see the following articles:

• Which webhook would be used for Messages and Dispatch APIs?
• Post Go-Live Guide: Start Using WhatsApp