Overview

Vonage EU data center (DC) isolation enables customers to keep personal data associated with communications records (such as SMS messages) within the EU. While transiting Vonage’s proprietary platform, Vonage can guarantee that the processing and storage of such personal data is restricted to Vonage EU data centers only.

Data Processing and Storage

Vonage can’t guarantee EU data isolation when an end user’s number doesn’t belong to an EU country, or if the handset is roaming. We encourage customers to implement verification of a user’s physical location prior to submitting requests to the Vonage SMS API platform. Requests to numbers under these conditions will not be rejected or isolated on the Vonage SMS platform.

Do we send any data outside of our EU data centers?

Data from communications records stored in our EU DCs is replicated to our US DCs, however, all personal data is anonymized before replication. Note that Vonage connects with mobile operators and aggregators for delivery of SMS messages to and from end users’ mobile handsets. While Vonage’s EU DC isolation applies while these messages are transiting on Vonage’s proprietary platform, Vonage cannot guarantee that such aggregators or operators will restrict transmission to within the EU.

What countries does Vonage offer EU data center isolation in?

Outbound SMS

For messages directed to numbers in all EU27 countries.

2-Way (Inbound SMS)

For messages received from numbers in the following countries:

• Austria
• Belgium
• Czechia
• Denmark
• Estonia
• Finland
• France
• Hungary
• Italy
• Lithuania
• Netherlands
• Poland
• Portugal
• Romania
• Slovenia
• Spain
• Sweden

EU Data Center Isolation Endpoints

HTTP Customers

SMPP Customers

How do I request EU DC isolation?

Vonage EU DC isolation is currently in Beta and as such, reserved for managed customers only. Contact your account manager to discuss your EU data isolation requirements.