Question

Does every call receive a completed event?

Applies To

• Completed Event
• Webhook
• Connect With Fallback

Answer

Every call that is successful, unanswered, or uses Connect with Fallback will receive a "completed" status event as well as an intermediary response such as "started", "ringing," and "answered"; unless you receive a "rejected" callback.

If you are using Connect with Fallback, then you will receive a final "completed" event once the call flow has finished signaling the Connect action has completed. If you return a new NCCO with a new Connect action, this is returned after the new Connect action has been completed.