Question

What happens if I send inbound messages to my virtual number using Vonage SMS API?

Applies To

• SMS API
• Virtual Numbers

Answer

We can't guarantee that Vonage virtual numbers will be reached from non-domestic phone numbers, or by sending an outbound message through our SMS APIs. In fact, sending outbound messages to a virtual number using the Vonage SMS API may result in the message being rejected or undelivered.

If your business use case requires being able to use our SMS API towards a Vonage Virtual Number, contact your account manager or submit a Support request with details on your use case. We are able to enable a special routing configuration for your account so that any SMS sent from the Vonage SMS API to your Vonage virtual number stays completely within the Vonage API platform.