Objective
Process of how to setup MFA during the first login to Jumper.ai
Applies To
- Jumper.ai (New Version)
- Jumper login
- Multi-Factor Authentication (MFA)
- Security
Multi-Factor Authentication (MFA) enhances security by demanding two or more authentication methods. Both email and Google Authenticator serve as an additional security layer, increasing the complexity for unauthorised users attempting to gain access to your account.
Email-based MFA is convenient for users who prefer a verification code sent to their email address. On the other hand, Google Authenticator generates time-based one-time passwords (TOTPs) on your mobile device, allowing for offline authentication and added convenience.
Using Email OTP or Google Authenticator as an MFA method reduces the reliance on a single factor (e.g., just a password), making it more resilient against various types of attacks.
Please Note:
- Setting up MFA is mandatory
- In case a user is managing multiple Jumper accounts, enabling MFA for one account will automatically enable MFA across all accounts associated with the same email address.
- If you do not receive the email, please ensure that your IT team has whitelisted either jumper-emea.com or jumper.ai domains, based on your account instance. Whitelisting the correct domain should resolve any email delivery issues.
- If you are unable to log in using any of the MFA methods and need to reset your MFA, please submit a support ticket by submitting a support request. Kindly include your Jumper.ai Account ID (e.g. jumperliteqainternaltestaccount) and registered email address in the ticket or email to help us process your request efficiently.
Procedure
This process explains how to set up MFA during the first login to Jumper.ai
- You will receive an email with instructions once your account has been created. Log in using the instructions provided in the email.
Account owner will receive the following email:
Team members will receive the following email: - Log in to the platform by entering your username and password - either as provided in the email (for Account Owners) or after setting up your password (for Team Members).
Account Owner:
Team Members:
-
Once the username and password are entered, the MFA selection screen will be displayed. Choose your preferred multi-factor authentication (MFA) method from the available options.
a. Email OTP
b. Google Authenticator
a. If you have selected Email OTP for your account, you will receive one email confirming the successful setup of your MFA method as Email, and another email containing a one-time password (OTP) to log in to your Jumper.ai account.
Please Note: If you do not receive the email, please ensure that your IT team has whitelisted either jumper-emea.com or jumper.ai, based on your account instance. Whitelisting the correct domain should resolve any email delivery issues.
Enter the OTP received via email on the Jumper sign-in page, verify it, and log in.
b. If you have selected Google Authenticator for your account, you will receive an email confirming the successful setup of your MFA method as Google Authenticator. Instructions to complete the initial setup of the Google Authenticator app will also be displayed on the screen. Each time you log in to your account, you will need to open the app to retrieve the authentication code.
Follow the below steps to Setup the Google Authenticator:
Step 1: Download the Google Authenticator App from the Apple App Store Or Google Play Store.
Step 2: In the App, select the “Add a code” or “+” icon option.
Step 3: Select the Scan a QR code option & scan the QR code shown at the time of your login.
Important Note: Keep a screenshot of the QR code for future use in case you need to set up the authenticator app on a new device or reinstall the Google Authenticator App. The QR code is only visible once during your initial login. Ensure that you keep the QR code secure and do not share it with others, as it contains sensitive data.
The above setup is required only once; for subsequent logins, you will only need to enter the Google Authenticator code for verification.
Step 4: Enter the Google Authenticator code shown in the Authenticator App & click on verify to log in to your account.
The above setup is required only once; for subsequent logins, you will only need to enter the Google Authenticator code for verification.
4. Change Security Method: There is an option to change the MFA method before completing verification, in case you change your mind. Once verification is complete, the MFA method can only be changed by navigating to "Change MFA" under your profile after logging in. For more information, please refer to the guide - “How to Change Multi-factor Authentication?”