Indonesia SMS Features and Restrictions
Country Summary
| Country Name | Indonesia |
| ISO | ID |
| Country Code | 62 |
| Region | Asia |
| MCC (Mobile country code) | 510 |
Sender ID Guidelines
| Alphanumeric Sender ID |
All alphanumeric sender IDs must be pre-registered*. |
| Numeric Sender ID | Numeric Sender IDs are subject to filtering from local operators. They may be overwritten for a best effort basis delivery. |
| Generic Sender ID | Generic sender IDs such as INFO, SMS, NOTICE etc are prohibited. Please use a representative brand or business name to ensure delivery. |
| Virtual Numbers |
Sender ID for outbound SMS, using a local LVN as Sender ID, will be changed to a random number to ensure delivery. |
*To initiate the Sender ID registration process, please check Global Sender ID Portal or contact your account manager or support
Use-Case & Content Guidelines
Keyword Filtering |
Telkomsel (51010) / Axis (51008) /PT XL Axiata Tbk (51011): Transactional traffic and messages containing certain keywords such as "Verify," "PIN," or "Code" may be filtered. If you intend to send this type of traffic, submit a support request with information about your use-case and message template. Vonage API has access to transactional routes able to bypass this restriction, and provide a pre-registered Sender ID. The Sender ID needs to be in an alphanumeric format (e.g., abc123) of up to 11 characters max. |
Unicode |
Unicode encoding is not officially supported by any of the networks in Indonesia, so it is recommended to use GSM7 encoding. Extended characters are often problematic. |
Concatenated Messages |
Concatenated messages are not guaranteed to be delivered to all networks. It is recommend that messages be limited to one singular message, or break the messages into parts to ensure the best delivery. |
Delivery Receipts |
Delivery receipts are extremely unreliable across all networks in this country, some are missing completely, and therefore drawing conclusions based on DLR statuses will be inaccurate. |
Ported Numbers |
We do have reach to ported numbers on all networks. |
PT Pasifik Satelit Nusantara (51000) |
SMS is not supported towards this network. |
SIM Cards |
As of October 31, 2018, the Indonesian government requires SIM card owners to register their number with a national ID. This registration is a government effort to prevent misuse of customer numbers, especially prepaid subscribers, as part the government’s commitment in providing protection to consumers and for the interests of national single identity. |
Additional Information
P2P traffic is prohibited.
No sexual, racist, gambling, political, religious content or unsolicited promotion.
There are additional content restrictions beyond those in our Acceptable Use Policy.
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