Question

What are the compliance requirements for pre-approved US Short Codes?

Applies To

• US Short Codes
• Compliance Requirements

Answer

Opt-In Website Requirements

It is required to show the following information at the opt-in website for the service in question:

• Product description.
• Service delivery frequency or recurring messages disclosure (for subscription programs only)
• How to opt-out > Send 'STOP' SMS to Short Code xxxxx (for subscription programs only)
• How to get help > Send 'HELP' SMS to Short Code xxxxx (for subscription programs only)
• Message and data rate may apply
• Link to complete Terms and Conditions and Privacy Policy

Terms and Conditions

Complete terms and conditions should include:

• Customer care contact information
• Complete opt-out instructions
• A recurring message disclosure (for subscription programs)
• Product description and a program (brand) name
• "Carriers are not liable for any delayed or undelivered messages" disclosure

Single Message Program Requirements

• Opt-In Confirmation MT
• Program (brand) name or product description
• HELP and STOP MTs are supported by Vonage

Recurring-Message Program Requirements

• Opt-In Confirmation MT
• Confirmation that the end user opted in.
• Program (brand) name OR product description
• Opt-out information
• Customer care contact information
• Product quantity or recurring-messages disclosure
• “Message and data rates may apply” disclosure
• HELP and STOP MTs are supported by Vonage

Example of a single program message - Attached

Example of a reoccurring program message - Attached