Question

What parameters are applied for auto-reload?

Applies To

• Auto-Reload
• Billing and Payment

Answer

Parameters for auto-reload are based on the first manual one-time payment for which auto-reload was enabled.

This includes:

• PayPal or credit card payment token reference
• Payment method billing information
• Auto-reload amount and threshold

Vonage only passes along payment token reference when making an auto-reload payment and does not store any payment method details.

Note: If an auto-reload attempt fails three times for any reason we will disable the auto-reload function to avoid potential issues such as over-charging your PayPal account.

To switch auto-reload on again go to the Payment & Billing page, make a new one-time manual payment with either a PayPal, credit or debit card, and enable auto-reload at the end of the payment flow.

Additional Information

For more information on configuring auto-reload, see How do I set up automatic payments?