Question

How many times will Vonage try to reach an end-user to verify them?

Applies To

• Verify API
• SMS
• TTS

Answer

By default there should be at most three messages or calls received. The default flow is SMS-TTS-TTS, so the end user would receive one SMS, then if they haven't been confirmed as successful in entering their Verify code a Text-To-Speech (TTS) call is made to the same number, and if no code is Verified after this a final TTS call is made after which the Verify request will remain open until the request itself expires (for example, after the time set as the pin_expiry or until 5 minutes after the request was created).