Question

Why does Vonage API Support use automated emails?

Applies To

• Support Tickets
• Automated Responses
• Ticket Status

Answer

Users contact Vonage API Support when they have a problem or question they would like help with. Sometimes, it’s not always clear to us whether we have completely resolved the issue to the user's satisfaction.

We’ve built our system to automatically send a few brief follow-up emails to users, checking whether they still need help. If we receive no further request for assistance on the issue, we’ll assume that we’ve provided the help needed.