Question

Can Voice API transcribe my calls?

Applies To

• Voice API
• Speech-to-Text
• Transcription

Answer

We do not have a transcription service within Voice API. You can parse the recording from a call to a third-party application to transcribe the call after it has finished. Alternatively, you can use a WebSocket endpoint and connect to a third-party application to transcribe your calls in real-time from speech-to-text using Voice API. You can find further information in our developer documentation on Voice API > WebSocket.

Example transcription services you can use are Google Speech, IBM Watson, and Microsoft Cognitive Services.